Limbo steam icon8/14/2023 For instance, the EU requires a minimum warranty period of 2 years, as opposed to the standard Valve hardware warranty that lasts “one (1) year starting from the date of shipment.”Įven if the issue is not covered by the warranty, Valve can still repair your device, but they’ll charge you. Instead, you’re entitled to a warranty provided by your country. ![]() Note: If you’re living in an EU country, the UK, New Zealand, Australia, or The Province of Quebec in Canada, the limited warranty listed on the Valve Hardware Warranty webpage “does not apply to you,” according to Valve. There you can find the section titled “Exclusions.” Read it and check whether your issue is excluded from the warranty. RELATED: How to Fix No Audio on TV on a Steam Deck With Windows Step 2: Contact Steam Supportīefore you contact Steam Support and initialize the Steam Deck RMA process, we recommend checking the Valve Hardware Warranty webpage. If none of the procedures listed on the troubleshooting page helped and your Deck still refuses to work, or if your issue is tied to a hardware malfunction -such as a damaged or broken analog stick, cracked screen, etc.- you should contact Steam Support, explain your issue to them, and see whether it’s covered by the warranty or not. The Steam website’s Steam Deck troubleshooting page includes many ways to troubleshoot your device and, hopefully, make it work again. The first thing you should do after finding that something’s wrong with your Deck is troubleshoot the device.
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